Mergers and restructuring measures have resulted in the disproportionate growth of many financial service providers' back office units. The interfaces between the front and back office are often not clearly defined and there is no targeted management of capacities. zeb/ supports banks to establish efficient processes and organizational structures in their back office units.
We optimize your bank's back office structures and processes with the objective of establishing efficient order processing analogous to "industrial production".
- In the first step, we team up with you to define the core processes and then analyze them.
- We then establish capacity requirements on the basis of current and future volumes and times.
- Redesigning processes and functions also involves the optimization of interfaces between the front and back office.
- We also design and set up a productivity management system.
- The implementation roadmap includes all relevant measures to optimize the back office units, and we will be happy to provide you with support in this process, including implementation control support.